Sledz, LLC and its affiliates (“Sledz”, “we”, “our” or “us”) respect your privacy. We offer premium compression products that provide greater overall health and wellbeing for our customers.
This Privacy Policy describes how Sledz collects and uses personal information through its website and related websites, and their web pages, interactive features and applications, their respective contents, and any other associated interactive content, whether accessed via computer, mobile device or other technology (collectively, the “Site”), which is owned and operated by us.
This Privacy Policy is incorporated into our Terms of Use (“Terms”). A copy of the current Terms governing the Site are found at this link: www.sledz.com/terms-of-use/.
1. Personal Information
While using our Site, we may ask you to provide us with certain personally identifiable information (“Personal Information”). Personal Information is information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to a particular individual or household.
We collect Personal Information from you and any devices (including mobile devices) you use when you: use our Site, register for an account with us, make a purchase, subscribe to a newsletter, contact us via phone, email, postal mail, or other means, connect with us via our Site or one of our social media pages, or respond to our communications to you (e.g., surveys, requests for feedback).
In addition, we also collect Personal Information about you from third parties in connection with our Site, including from the following sources:
- Service providers (including hosting providers, shipping partners, and payment processors)
- Data analytics service providers
- Email, chat, survey, feedback, and other communications service providers
- Customer service providers
- Advertising providers
- Social media platforms
- Promotional partners
2. Information We Collect
We may collect the following categories of Personal Information from you, depending on your interactions with our Site and the choices you make, as further described in the chart below:
- Identifiers. Your name, email address, postal address, social media usernames, telephone number, organization name, unique personal identifier, and Internet Protocol (IP) address.
- Financial Information. Your name, billing address, and payment information, including credit card or debit card information.
- Interactions. Records of products purchased, obtained, or considered, or other purchasing or consuming histories, and other information you post or otherwise submit to the Site, including emails or other communications you provide to us.
- Internet or other electronic network activity information. For example:
- Browse history. Data about the webpages you visit, including without limitation web browser specifications, websites visited before accessing our Site, and websites visited after leaving our Site.
- Search history. Data about the search terms you enter.
- Device, connectivity, and configuration data. Data about your device and nearby networks, including internet connection information, computer equipment information, regional and language settings.
- Geolocation data. Data about your device’s location, which is inferred from your internet connection data, your IP address, and your postal address, or which you may choose to allow us to access by granting the Site access to your location when prompted.
- Demographic data. Data about you such as your gender, age, nationality, ethnic origin, business or company information, professional experience, educational background, professional or personal reference contact information, social media URLs, and other data reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
- Third-Party Social Networking Service(s). If you choose to access, visit, and/or use any third-party social networking service(s) that may be integrated with our Site, we may receive your Personal Information and other information about you and your computer, mobile, or other device that you have made available to those social networking services, including information about your contacts through those services. For example, some social networking services allow you to push content from our Site to your contacts or to pull information about your contacts so you can connect with them on or through our Site. Some social networking services also will facilitate registration or enhance or personalize your experience on our Site. This includes if you “follow,” “like,” or link your social networking account to our Site. Your decision to use a social networking service in connection with our Site is voluntary. However, you should make sure you are comfortable with the information your third-party social networking services may make available by reviewing privacy policies of those providers and/or modifying your privacy settings directly with those networking services.
If we combine or associate information from other sources with Personal Information that we collect through the Site, we will treat the combined information as Personal Information in accordance with this Privacy Policy.
We generally process your information when we need to do so to fulfill a contractual obligation or where we or someone we work with needs to use your Personal Information for a reason related to their business. These legitimate interests are further detailed in the “How We Use Information” section in the table below. We only process Personal Information for these interests after considering the potential risks to your privacy.
| Information collected through use of our Site | ||
| Categories of Information | Description of Category | How We Use Information |
| Account Information | When you make a purchase with us, an account will automatically be created for you within our systems. You have the option to claim this account with us at any time thereafter. In all other cases, registering for an account is an optional service.
Account Information is the Personal Information that is provided by you or collected by us to enable you to login and/or access your account and our Site. This may include your name and email address. Some of the Personal Information we will ask you to provide is required in order to create your account. You also have the option to provide us with some additional Personal Information in order to make your account more personalized or in order to store credit cards for future purchases. |
|
| Consultation and Customer Service Information | This includes any information that you choose to provide, whether by phone, email, mail, or chat, to our sales representatives, customer service representatives, or other Sledz employees. |
|
| Surveys, Sweepstakes, Contests, Giveaways | If you respond to a survey or a request for feedback, or participate in a sweepstakes, contest or giveaway on or through our Site, we may ask you for certain information to allow you to respond, sign, up, or participate in these types of promotions. The exact Personal Information collected will vary depending on the feedback requested or the promotion offered. For example, we may ask for your first and last names, and sometimes post-office addresses, to verify your identity. In some sweepstake or contest situations, we may need additional information as part of the entry process, or in connection with the award of prizes over a certain dollar threshold. Any Sledz sweepstakes and contests are voluntary. We recommend that you read the rules for each sweepstakes and contest that you enter as they contain important information about eligibility. |
|
| Payment and Purchasing Information | We may collect Personal Information if you make a purchase through our Site. The exact Personal Information collected will vary depending on the payment method but will include information such as:
We may also collect information concerning the products purchased or considered, or other purchasing or consuming histories or tendencies. |
|
| Returns Data | When you initiate or request a product return, refund or exchange, we may collect information from you in order to process your request and help prevent fraud, including information from your government-issued ID (e.g., name on ID, ID number). To learn more about our Returns Policy, please click here. |
|
| Demographic Data | We may collect such Personal Information as outlined below when you make a purchase, contact us, or respond to our communications to you, such as when you provide feedback through our Site.
|
|
| Third-Party Data | This includes both Personal Information and non-personally identifiable data from our affiliates, customers, partners or vendors, data brokers, or public sources.
|
|
| Location Information | We may collect general location information if you use features on our Site that provide location-based services. |
|
| Usage Information | This can be Personal Information and non-Personal Information that is collected about you when you are using our Site, and this may include:
Our Site uses cookies, unique identifiers and similar technologies to collect information over time and across different websites when you use or visit our Site. We or our third-party partners use common tracking tools to collect information about the pages you view, our Site functions that you access, the buttons and icons you click, and to remember your login information and Site settings to make it easier and more efficient for you to use our Site, and to provide advertising content that we think may be of interest to you. Cookies. Cookies are small data files that are downloaded onto your computer or mobile device when you use our Site, which are unique to your device or account. Cookies make it easier for you to use our Site by saving your preferences so that we can use these to improve your next and subsequent visits to our Site. Cookies help us learn which areas of our Site are useful and which areas need improvement. You can choose whether to accept cookies by changing the settings on your browser or device. For more information regarding your choices with respect to cookies and other tracking technologies, please see “Your Rights and Choices Regarding Your Information” below. However, if you choose to disable this function, your experience with our Site may be impaired and some features may not work as they were intended. When we use cookies or other similar technologies, we may set the cookies ourselves or ask third parties to do so. Pixels, Web Beacons. We or our third-party partners may use invisible pixels or beacons on our Site to count how many users access or use certain pages, features or content. This information is collected and reported in the aggregate. We may use this information to improve our current Site offerings, develop new products or services, and target information to you that may be helpful and useful to you based upon your use of our Site. |
|
| Anonymized Information | We use anonymized and aggregated information that may be created or derived from your Personal Information or usage of our Site for purposes that include data analysis, improving our Site, advertising, and developing new features and functionality within our Site. |
|
3. Sharing Your Information
We may share non-Personal Information with third parties at our discretion. In connection with our Site, we may share your Personal Information with certain third parties who we engage to help us run our business and provide the Site, including under the following circumstances:
- Service providers that help us to administer and provide the Site (for example, a web hosting company whose services we use to host our platform)
- Software and service providers we use to manage and process your information, for example, providers of payment processing software
- Corporate affiliates, including corporate parent, subsidiaries, and affiliated entities
- Product-related service providers, such as our delivery providers, vendors, and manufacturers of our products
- Google Analytics, a service provided by Google, Inc., to gather information about how you and other users engage with our Site. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners.
- Marketing service providers we use to communicate with you
- Advertising service providers we use to assist us in providing personalized advertising on third-party websites
- Business partners, including promotional partners who are helping us run a joint promotion or who provide a product or service in partnership or collaboration with us
- Third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings)
- Internal Revenue Service and Other Taxing Authorities as required under applicable law
- Other third parties that you expressly request or authorize us to share your Personal Information with
Additionally, we will share your Personal Information with third parties where required by law, where it is necessary in connection with our Site, where it is necessary to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, where necessary to protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others, where necessary to detect, prevent, or otherwise address fraud, security, or technical issues, or where we have another legitimate interest in doing so.
Any Personal Information or non-Personal Information that you voluntarily disclose for posting to the Site becomes available to the public. This Personal Information and non-Personal Information may be controlled by privacy or website customization settings.
4. How We Safeguard Your Information
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of Personal Information is at your own risk. By using our Site, you acknowledge and accept these risks. As a result, we cannot guarantee or warrant the security of any information you disclose or transmit to us or that are otherwise provided to us, and we cannot be responsible for the theft, destruction, or inadvertent disclosure of information. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Site. Any transmission of information is at your own risk.
5. How Long We Store Your Information
We will retain your Personal Information only for as long as you use our Site or as necessary for the legitimate business purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal, accounting, or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Following termination or deactivation of your account, we may retain your Personal Information for a reasonable amount of time for archival purposes. Furthermore, we may retain and continue to indefinitely use your Personal Information contained in your communications to other users or posted in public or semi-public areas of the Site.
We also will retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period of time, except when Usage Information is used to strengthen the security or to improve the functionality of our Site, or if we are legally obligated to retain Usage Information for longer periods.
6. Your Rights and Choices Regarding Your Information
Marketing Preferences. You can opt out from receiving future marketing communications from us at any time by using the unsubscribe function in the email you receive from us or contacting us as set forth under “How to Contact Us” below. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, asking you to review a product or service you have ordered, or notifying you of product recalls. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.
Personalized Advertising. If you do not wish to participate in our advertising personalization programs, you can opt-out by following the directions provided within the applicable advertisement, or through disabling ad cookies through your browser settings. If you would like help in managing your advertising preferences, you can contact us at info@sledz.com. You may also opt out of receiving interest-based ads from Amazon, Facebook, and Google. You will continue to see ads on each platform, but they will not be personalized as a result of your actions on our website. Please visit the links below if you wish to opt out or update your preferences:
- Amazon: https://www.amazon.com/adprefs
- Facebook: https://www.facebook.com/ads/preferences
- Google AdWords: https://adssettings.google.com/authenticated?hl=en
As noted above in “The Information We Collect About You,” you can choose whether to accept cookies by changing the settings on your browser or device. However, if you choose to disable cookies, your experience with our Site may be impaired and some features may not work as they were intended.
You may change, edit, update, or delete the information that you provided when you set up your account, purchased a product, or joined our mailing list by sending a request to info@sledz.com.
You can choose to limit the data that third-party services (e.g., social media platforms) share with us by reviewing the options provided to you by the applicable third-party service (for example, the options provided by a third party social-media platform when you connect your social media account with our Site). You can also disconnect your use of our Site from the third-party service at any time using the options provided to you by the applicable third-party service. Please note, however, that if you disconnect from the third-party service, that will not delete the data we may have previously collected while you were connected.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. Please understand that we are required to verify your request and may require you to provide some information to enable us to carry out such verification. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.
Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
7. Transfer of Data; Special Notice to Non-U.S. Users
Your information, including Personal Information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Our Site is intended for individuals located in the United States and Canada. By using our Site, you represent that you are located in the United States or Canada, and you consent to the general use and disclosure of your Personal Information in the United States.
We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Information will take place with any organization unless there are adequate controls in place including the security of your data and other Personal Information.
8. Policy on Children’s Information
Our Site is not intended for anyone under the age of 13 (“Children” or “Child”). By using the Site, you represent that you are at least 13 years old. If you do not meet this age requirement, then you must not access or use our Site.
We do not knowingly collect Personal Information from anyone under the age of 14, and we do not target our Site to Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us though one of the methods listed under “How to Contact Us” below. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take reasonable steps to remove that information from our servers in a timely manner.
For more information about the Children’s Online Privacy Protection Act (“COPPA”), please visit the Federal Trade Commission’s website https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.
9. Links to Other Sites
Our Site may contain links to third-party websites that are not operated or maintained by Sledz. If you click on one of those links, you will be taken to websites we do not control. By providing a link to a third-party website, we are not endorsing or attempting to associate with any other entity, their content or services, or the persons or entities associated with those websites. This Privacy Policy does not apply to the information practices of those third-party websites. You should read the privacy policies of third-party websites carefully. We are not responsible for the content, privacy policies, actions or security of third-party websites.
10. Governing Law and Jurisdiction
This Privacy Policy shall be construed and governed under the laws of the United States and State of Georgia (without regard to rules governing conflicts of laws provisions). You agree that venue for all actions, arising out of or relating in any way to your use of our Site, shall be in the United States District Court Northern District of Georgia and of any Georgia state court sitting in Fulton County, GA. Each party waives any objections based on forum non conveniens and waives any objection to venue of any action instituted hereunder to the extent that an action is brought in the courts identified above. Each party consents to personal jurisdiction in the courts identified above.
11. Payments to Sledz
The purchase of Sledz’s products through the Site may be made via credit card. We currently outsource processing of credit card transactions to WooCommerce and Stripe. We securely transmit your credit card information to Stripe (our payment processor). Stripe is certified as a PCI Level 1 Service Provider – the most stringent level of certification available in the payments industry. We may also store the last four digits of your credit card and the brand of the credit card for future purchases. We request your phone number and email address so that we can reach you should further verification of your credit card information be required. Stripe may use certain Personal Information, including credit card information that you provide, in order to process your payment. For additional information, please see Stripe’s privacy and security policies set forth below.
12. How to Contact Us
If you have questions, comments or concerns about this Privacy Policy or our privacy practices, please contact:
Sledz, LLC
Attn: Privacy
P.O. Box 551024
Atlanta, GA 30355
info@sledz.com
13. Updates to this Privacy Policy
We may update or modify this Privacy Policy at any time, by posting the amended version including the effective date of the updated version. Please review this Privacy Policy periodically for any updates or changes so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. Your continued use of the Site is considered your acceptance of these terms, and you agree to the terms of this Privacy Policy and the collection and use of information in accordance with this Privacy Policy. If you do not agree to be bound by this Privacy Policy or any subsequent modifications, you should not access or use our Site or disclose any Personal Information through our Site.
Last Updated: August 1, 2021